Website Support Services

Expert help when you need it. From quick fixes to ongoing support, we've got you covered.

Support That Actually Helps

Website problems always seem to happen at the worst times. Whether it's a broken feature, a needed update, or just a question about how something works, you shouldn't have to figure it out alone.

Our support services give you direct access to experienced web professionals who can help quickly and effectively. No outsourced call centers, no endless ticket queues—just real help from people who care about your success.

How We Support You

  • Priority Support

    Get fast responses from our team of experts who know your website.

    • Email and phone support
    • Fast response times
    • Direct access to your developer
    • No ticket queue frustration

  • Technical Assistance

    Help with any technical issues, updates, or changes to your website.

    • Bug fixes and troubleshooting
    • Plugin and theme updates
    • Content management help
    • Performance optimization

  • Training & Guidance

    Learn how to manage and update your website effectively.

    • One-on-one training sessions
    • Documentation and guides
    • Best practices advice
    • CMS training

Support Plans

Choose the level of support that fits your needs. All plans include expert help and technical assistance.

  • Pay As You Go

    $75/per hour

    Flexible support when you need it

    • No monthly commitment
    • Billed in 30-minute increments
    • Email support included
    • 48-hour response time
    • Perfect for occasional needs
    Get Started
  • Best Value

    Support Retainer

    $150/per month

    Ongoing support at a discounted rate

    • 3 hours of support per month
    • Additional hours at $50/hour
    • Priority email support
    • 24-hour response time
    • Unused hours roll over (max 6)
    Get Started

  • Dedicated Support

    $450/per month

    Maximum support and attention

    • 10 hours of support per month
    • Additional hours at $40/hour
    • Phone and email support
    • 4-hour response time
    • Dedicated account manager
    • Unused hours roll over (max 15)
    Get Started

What We Can Help With

Our support services cover a wide range of tasks and issues. Here are some common things we help clients with:

  • Content updates and edits
  • Image optimization and uploads
  • Plugin and theme updates
  • Security monitoring and fixes
  • Performance troubleshooting
  • Form and email configuration
  • Third-party integrations
  • Database optimization
  • Backup restoration
  • DNS and domain management
  • SSL certificate setup
  • General technical questions

Don't see what you need? Just ask! If it's related to your website, we can probably help.

How It Works

1

Contact Us

Send us an email or give us a call describing what you need help with.

2

We Assess & Respond

We'll review your request and provide an estimate of time needed (if applicable).

3

We Get It Done

Once approved, we handle the work and keep you updated on progress.

4

Follow Up

We confirm everything works as expected and answer any questions.

Frequently Asked Questions

Do I need a support plan?

Not necessarily. If you only need occasional help, pay-as-you-go might be perfect. But if you need regular assistance, a retainer plan offers better value and faster response times.

What if I use all my hours?

Additional hours beyond your plan are available at a discounted rate. We'll always get your approval before doing extra work.

Do you support websites you didn't build?

Yes! We can provide support for most websites, regardless of who built them.

How quickly will you respond?

Response times depend on your plan. Retainer clients get priority treatment with faster response times than pay-as-you-go.

Need Help With Your Website?

Let's talk about your support needs and find the right solution for you.

Contact Us